1. General Questions
Once you have placed your order, we will send an email with the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your “order history” section on your account page on the website.
You can purchase on our website using a debit or credit card. Currently, we offer support for Paypal. You can choose these payment methods at checkout.
We currently only support the following currencies for charging our customers in their local currencies: USD and AUD. If your credit or debit card uses another currency, then you will be charged in USD and AUD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
We don’t accept 3 or 4 times payment options.
We currently ship in the United-States, Canada, Australia, France, the UK, and Germany. For shipping outside of these countries, please contact us.
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing for a delivery method before confirming your order:
– United States: 7-10 days
– Canada: 7-10 days
– Australia: 7-14 days
– France: 7-12 days
– UK: 7-12 days
– Germany: 7-10 days
We offer fast and expedited home delivery shipping for all our listed products.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
5. Other Questions
Yes, we have a physical stores under our brand name. Here is the Google map link.
We guarantee any of our products made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 7 days of delivery
– The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed